1. Contract
By contracting with The English Bus you will be accepting these terms and conditions on behalf of yourself and all other persons using our services pursuant to a booking made by you.
2. Payment
Full payment is required at time of booking. We accept payment by credit or debit card. Full payment is required before your booking can be confirmed.
Customers from an institution offering a tour discount must bring evidence of attendance at the relevant institution for the discount to be valid. If no proof of attendance is shown, the balance of the full retail price must be paid before the tour commences or your booking will be cancelled. Monies will be returned in accordance with clause 9 of the terms and conditions regarding cancellations.
3. Terms & conditions
Relating to the supply of the service to you (The Customer) by The English Bus, details of which are set out below.
4. Tickets
Customers purchasing tickets on this website will need to bring a printed or electronic receipt of their booking and show it to the driver on arrival at the departure point.
5. Date of departure & collection timings
These are subject to change or cancellation, should unforeseen circumstances occur. Please reconfirm at time of booking. A tour is non refundable if you miss the departure time through no fault of ours. We are under no obligation to wait for late passengers, however we will make every effort to make sure you join the tour. Please ensure that you are at the stated departure point for your tour at least 15 minutes before the departure time. We cannot rebook or refund for you missing a tour as a result of delays on other transport such as the underground, buses, traffic or trains.
6. Convenient returns
Your driver has to work under strict legal and time restrictions and therefore you will be dropped back at convenient stops, depending on the traffic conditions. Victoria, Earls Court, Westminster and Waterloo will usually feature in these drop-offs but this is subject to change based on traffic conditions and timings. Your driver will be happy to assist and advise you. All tours will return to the departure points we left from at the start of the tour.
7. Smoking
Smoking is not permitted on the bus, but all tours make frequent stops.
8. Children
Children under 18 must be accompanied by an adult with a maximum of 2 children for each adult booking to ensure safety. The minimum age for children travelling on The English Bus is 3 years old.
9. Cancellations
Our cancellation policy is super flexible, so you can book with peace of mind. Booking direct will give you the best prices.
- Bookings will be 100% refundable (less a £5 per person admin fee) if we, The English Bus, are notified in writing at least 24 hours before departure.
- Bookings cancelled within 24 hours of departure will be non refundable and non transferable, and no shows will also be non refundable.
- We can move you to an alternative date, at no extra cost, provided we have availability, and are given more than 24 hours notice before the date of the original departure.
10. Tour route
The English Bus reserves the right to deviate from the advertised route of a tour in the event of unforeseen circumstances, or where reasonably prudent to do so in the light of circumstances beyond The English Bus’ control. Every effort, however, will be made to visit the prearranged sites advertised.
11. Accident or loss
Please take care of all personal property. The English Bus will not be liable for any loss, damage, delay, inconvenience, direct or consequential loss, however caused, unless due to negligence by the Company, in which case our liability is limited (except for death or personal injury) for damages to a maximum of the refund of the tour price.
12. Insurance
You are advised to take out insurance, which would be able to cover you in the event that you have to cancel your booking or compensate you for delays and/or damage to your property.
13. Force majeure
Where the whole tour is cancelled before departure because of unusual or unforeseen circumstances beyond our control, then we will refund all money already paid by you but you will not be entitled to any compensation for the loss of the tour. Where the tour is interrupted to a significant extent by circumstances beyond our control The English Bus will refund what is deemed to be a fair proportion of the cost of the tour.
14. Behaviour
You will be responsible for the conduct of yourself and you will indemnify us against any liability for damage caused by you or any members of your party. We reserve the right to refuse boarding to any passenger deemed unfit or unwell so as to put others at risk. In this event our responsibility for the booking thereupon ceases. Full cancellation charges will apply and we will be under no obligation whatsoever for any refund, compensation or loss you may incur.
We reserve the right to terminate the tour in the event of behaviour deemed to be unreasonable by our staff. Also the driver may at their discretion require any person to alight from a tour at any point if his/her conduct is deemed offensive or a nuisance to other passengers, or if behaving in such a way as to constitute a risk to his/her safety or to the safety of other passengers, and we shall have no further liability.
15. Seatbelts
Where the guest occupies a vehicle seat fitted with a safety belt, neither The English Bus, nor the operator nor its agents or cooperating organisations or service providers will be liable for any injury, illness, or death or for any loss or damaged or claims whatsoever arising from any accident or incident, if the safety belt is not being worn at the time of such an accident or incident. This exclusion and limitation of liability shall not be used to imply that the Operator or its agents or affiliated entities are liable in other circumstances.
16. Wheelchairs, Strollers and Luggage
You must check with us prior to booking if you wish to bring a wheelchair or a stroller or any large luggage bigger than a day pack. Our vehicles have limited luggage space as they have been purpose built for day tours only. This means that only foldable and smaller equipment can be carried. We also require you to be physically able to load them into our vehicles' luggage space yourself - your driver will endeavour to assist when possible however. We reserve the right to refuse carriage of any equipment we have not been notified of or have approved prior to the tour departure date even if this means you will not be able to travel.
17. Complaints
Should you have a complaint during or after your tour with The English Bus, contact The English Bus and they will do their best to rectify your problem. If The English Bus cannot resolve your complaint at the time please contact us within 21 days of your tour and it will be dealt with. We will not be able to deal with any complaints unless The English Bus is told in that way and within 21 days.