Flexible booking terms and advice for travellers concerned about coronavirus

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Terms &
Conditions.

1. Contract

By contracting with The English Bus you will be accepting these terms and conditions on behalf of yourself and all other persons using our services pursuant to a booking made by you.

2. Payment

Full payment is required at time of booking. We accept payment by credit or debit card. Full payment is required before your booking can be confirmed.

Customers from an institution offering a tour discount must bring evidence of attendance at the relevant institution for the discount to be valid. If no proof of attendance is shown, the balance of the full retail price must be paid before the tour commences or your booking will be cancelled. Monies will be returned in accordance with clause 9 of the terms and conditions regarding cancellations.

3. Terms & conditions

Relating to the supply of the service to you (The Customer) by The English Bus, details of which are set out below.

4. Tickets

Customers purchasing tickets on this website will need to bring a printed or electronic receipt of their booking and show it to the driver on arrival at the departure point.

5. Date of departure & collection timings

These are subject to change or cancellation, should unforeseen circumstances occur. Please reconfirm at time of booking. A tour is non refundable if you miss the departure time through no fault of ours. We are under no obligation to wait for late passengers, however we will make every effort to make sure you join the tour. Please ensure that you are at the stated departure point for your tour at least 15 minutes before the departure time. We cannot rebook or refund for you missing a tour as a result of delays on other transport such as the underground, buses, traffic or trains.

6. Convenient returns

Your driver has to work under strict legal and time restrictions and therefore you will be dropped back at convenient stops, depending on the traffic conditions. Victoria, Earls Court, Westminster and Waterloo will usually feature in these drop-offs but this is subject to change based on traffic conditions and timings. Your driver will be happy to assist and advise you. All tours will return to the departure points we left from at the start of the tour.

7. Smoking

Smoking is not permitted on the bus, but all tours make frequent stops.

8. Children

Children under 18 must be accompanied by an adult with a maximum of 2 children for each adult booking to ensure safety. The minimum age for children travelling on The English Bus is 3 years old.

9. Cancellations

Due to the global uncertainty surrounding Coronavirus, we are operating more flexible booking terms.

Our policy for travellers with existing bookings (confirmed prior to 4th March 2020)

Our original booking conditions (see below for details) apply to any cancellations unless you've been directly affected by a travel ban (in which case you will receive a refund). We'll continue to monitor and respond to change in public health information and advise as the situation develops. 

However, we will offer increased flexibility on all bookings to help ease the situation surrounding coronavirus, and will offer the following options​, even if a refund is not officially due per the terms you originally booked under:​

  • a free of charge date change 

or

  • a 12 month credit from your booked tour date.

​​​​Please note: ​​Date change and credit requests must be notified in writing at least 72 hours before the original booked tour, and date change/credited tours are subject to availability and are non-transferable and non-refundable at any time. Date change/credited tours must be redeemed within 12 months of original tour date. Expired credits are non refundable and not redeemable for cash. 

Our policy for travellers with bookings made between 4th - 31st March 2020 for all future travel with The English Bus

To provide greater flexibility to our customers with upcoming travel plans, we have introduced a flexible booking policy for your peace of mind. We'll continue to monitor and respond to change​s​ in public health information and advise as the situation develops.

  • ​bookings will be 100% refundable (less a £5 per person admin fee) if we, The English Bus, are notified at least 72 hours before departure.
  • bookings cancelled within 72 hours of departure will be non refundable and non transferable, and no shows will also be non refundable.

​​Alternatively​:

  • bookings will be transferable to an alternative date within a 12 month time period beyond the date of the original booking provided 

or 

  • ​a 12 month credit can be provided to rebook on any tour that we, The English Bus, operate ourselves. 

Please note: ​​Date change and credit requests must be notified in writing at least 72 hours before the original booked tour, and date change/credited tours are subject to availability and are non-transferable and non-refundable at any time. Date change/credited tours must be redeemed within 12 months of original tour date. Expired credits are non refundable and not redeemable for cash.

If there is a government imposed travel ban to the UK and within the UK, you will be refunded in full.

***Please note that these terms ONLY apply to bookings made directly through our own website. Bookings through reseller sites, such as TripAdvisor / Viator / Get Your Guide are subject to their own cancellation terms, and are less flexible than if you book direct through our website.

Terms of booking for bookings made before 4th March 2020

You, the customer, must inform us in writing, by email, if you wish to cancel a tour on The English Bus. On cancellation we will refund you as follows. Cancellation notified 28 days or more before departure: The English Bus will refund 100%* of the total value of your tour. Cancellation notified between 27 and 15 days prior to departure: will refund 50%* of the total value of your tour. Cancellation notified 14 days or less prior to departure: we will refund 0% of the total value of your tour. *Please note that unfortunately, we incur costs to process your cancellation, and so a £5 per person administration charge is applied to all cancellations by you. Please ensure your travel dates are confirmed before booking.

10. Tour route

The English Bus reserves the right to deviate from the advertised route of a tour in the event of unforeseen circumstances, or where reasonably prudent to do so in the light of circumstances beyond The English Bus’ control. Every effort, however, will be made to visit the prearranged sites advertised.

11. Accident or loss

Please take care of all personal property. The English Bus will not be liable for any loss, damage, delay, inconvenience, direct or consequential loss, however caused, unless due to negligence by the Company, in which case our liability is limited (except for death or personal injury) for damages to a maximum of the refund of the tour price.

12. Insurance

You are advised to take out insurance, which would be able to cover you in the event that you have to cancel your booking or compensate you for delays and/or damage to your property.

13. Force majeure

Where the whole tour is cancelled before departure because of unusual or unforeseen circumstances beyond our control, then we will refund all money already paid by you but you will not be entitled to any compensation for the loss of the tour. Where the tour is interrupted to a significant extent by circumstances beyond our control The English Bus will refund what is deemed to be a fair proportion of the cost of the tour.

14. Behaviour

You will be responsible for the conduct of yourself and you will indemnify us against any liability for damage caused by you or any members of your party. We reserve the right to refuse boarding to any passenger deemed unfit or unwell so as to put others at risk. In this event our responsibility for the booking thereupon ceases. Full cancellation charges will apply and we will be under no obligation whatsoever for any refund, compensation or loss you may incur. 

We reserve the right to terminate the tour in the event of behaviour deemed to be unreasonable by our staff.  Also the driver may at their discretion require any person to alight from a tour at any point if his/her conduct is deemed offensive or a nuisance to other passengers, or if behaving in such a way as to constitute a risk to his/her safety or to the safety of other passengers, and we shall have no further liability.

15. Complaints

Should you have a complaint during or after your tour with The English Bus, contact The English Bus and they will do their best to rectify your problem. If The English Bus cannot resolve your complaint at the time please contact us within 21 days of your tour and it will be dealt with. We will not be able to deal with any complaints unless The English Bus is told in that way and within 21 days.